Privacy Policy

1. Introduction

Innal Paleo Tours ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our tours, or use our services.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book a tour or expedition
• Register for our newsletter
• Contact us through our website or email
• Participate in our tours and activities
• Leave reviews or feedback

This personal information may include:

• Name and contact information (email, phone, address)
• Emergency contact details
• Medical information relevant to tour participation
• Dietary restrictions and accessibility needs
• Payment information (processed through secure third parties)
• Travel documents and identification
• Previous travel experience and fitness level

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Travel insurance providers
• Partner tour operators
• Accommodation and transportation providers
• Government agencies (for permit and safety purposes)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Processing and managing tour bookings
• Communicating with you about your tours
• Providing customer service and support
• Ensuring safety and emergency preparedness
• Customizing tours to your needs and preferences

3.2 Business Operations

• Processing payments and managing accounts
• Maintaining business records and documentation
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security
• Improving our services and website

3.3 Marketing and Communication

• Sending newsletters and promotional materials (with consent)
• Notifying you about new tours and special offers
• Conducting customer satisfaction surveys
• Creating anonymized analytics and reports

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Accommodation and transportation providers
• Local guides and tour operators
• Equipment suppliers and rental companies
• Insurance providers
• Website hosting and IT service providers

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers
• Prevent fraud or illegal activities
• Respond to emergencies or safety situations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through certified providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Active customer accounts: Duration of relationship plus 7 years
• Tour bookings and travel records: 7 years after tour completion
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years maximum
• Legal or regulatory requirements: As required by applicable law

We will securely delete or anonymize your information when it is no longer needed.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we use your data

7.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for specific uses

7.3 Marketing Preferences

• Unsubscribe from marketing emails
• Opt out of promotional communications
• Manage cookie preferences

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

9. International Data Transfers

As a Canadian company operating tours throughout Canada, your information may be processed and stored in Canada and other countries where our service providers operate. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For minors participating in our tours, we require appropriate parental or guardian consent and supervision.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy is governed by the laws of British Columbia, Canada, and applicable federal Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).